Tuesday 22 December 2015

It Is Time To Show Customer Appreciation

New Year is approaching. It is the time for self-storage managers to express gratitude for their loyal and loving customers who contribute more than just money. Customer appreciation is the way to retain existing customers and lure new ones to make the next year even more overwhelming. How you do that? We have compiled a list of innovative ways to thank your self-storage tenants this holiday season.

Host a small fiesta:
Send email invites or texts to your tenants for a small fiesta at your office. Who wouldn’t stop by for warm cookies, and hot chocolate? Experts emphasize it need not be a flamboyant affair. Just a small, humble fiesta.

Tip- Keep it on a Thursday or Friday. It may read like-

“‘We have arranged customer appreciation day. We invite you to stop by and have a gala little time amidst people who love you and cakes, prizes and hot cider.”

This strategy will go a long way to retain huge consumer pool of tenants.

You can link your fiesta with a social cause like a blood drive campaign.  This sends a strong message about your ethical conduct, a storage company that is willing to contribute to the society to make it a better place. This will earn good will for your brand name.

Surprises and perks:
Who does not love surprises? Wouldn’t you want to visit a self-storage house again in the anticipation of a surprise perk? Surprises do better your day, your mood. Use this psychological trait to lure more tenants at your self storage services warehouse. There are certain storage companies that waive off late fees of particular tenants in December and so on. Result? More brand awareness=more tenants.

Image Courtesy: simplycast.com

Wednesday 9 December 2015

4 Effective Ways To Secure Your Self Storage Facility

Is you storage warehouse strong enough to entice quality tenants and frighten off the goons? As per SpareFoot’s consumer survey, they see security as the second most important factor in choosing self-storage behind price and ahead of place, access hours, hygiene and friendliness.

That being said, it becomes crucial to take necessary steps to ensure you send burglars away from your self-storage warehouse. They are low cost and yet effective. The steps are as follows-

1. Surveillance:
Stroll around to spot possible access areas in and out of your storage house that go unnoticed by you but not by thieves! It is always beneficial to get it done by a security professional that can easily pinpoint weak spots and eliminate them with keypads, cameras, alarm systems and so on.

2. Access control:
Storage facilities often provide 24-hour access to their customers. However, remember that thieves love 24-hour access too. Watchfulness over who comes and goes using means like keypad at the gate where customers type in a PIN is a handy move. In this way suspicious moves can hardly go unnoticed.

You should limit gate hours. Also change customer PIN numbers every couple months as codes are highly contagious amongst friends and relatives. “Provide customers with disc locks or locks that are unbreakable,” said a renowned crime investigation officer in Dubai.

3. Partner with law enforcement agencies:
Partnering with the strongest law enforcement agencies sends a message that your facility isn’t an easy mark thus inviting more tenants and no thieves or mishaps.

4. Management:
Does your management give an impression of a laid back evening by scattering weeds next to your storage warehouse ground? “It’s an environmental clue thieves never miss to see that management is dormant!”

There’s one storage company in Dubai that takes care of all of them.

Image Courtesy: cisco-eagle.com